Operational Synergy: Healthcare Business Process Outsourcing (BPO)
Healthcare BPO involves the delegation of non-clinical, administrative, and back-office tasks to external service providers. This allows medical institutions to focus their internal resources on direct patient care and clinical outcomes.
Functional Domains
Revenue Cycle Management (RCM): Handling medical billing, coding, and insurance claims processing.
Medical Transcription: Converting voice-recorded physician reports into formal electronic health records (EHR).
Patient Engagement: Managing appointment scheduling, help desks, and insurance verification.
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